Facilities management references — cleaning, security and maintenance temp placements

What facilities management references should cover

Facilities management employment references should address client site conduct and professionalism, performance in lone working situations, trustworthiness in access to client premises, offices and sensitive areas, security awareness and adherence to access control procedures, cleaning standards and attention to detail in cleaning roles, basic maintenance competency in multi-skilled FM roles, reliability and attendance against shift patterns including early morning and late evening shifts, relationships with client site contacts and facility managers, and any conduct incidents or access security concerns during their employment.

Security and access — the FM reference sensitivity

FM temp workers — particularly cleaning and security staff — frequently have access to client premises outside normal working hours, to server rooms and secure areas, and to sensitive client information visible in open-plan offices. The trustworthiness and conduct of FM workers in these situations is difficult to assess without employment references that specifically address security awareness and conduct in sensitive environments. RefAssure FM templates include questions about security awareness, handling of sensitive information observed during duties, and any access or conduct concerns during employment — questions that standard reference templates never ask.

For FM agencies placing workers into environments with enhanced security requirements — government buildings, financial services offices, data centres, healthcare facilities — references may need to address security clearance history and conduct in security-restricted environments. RefAssure FM templates can be configured to include enhanced security questions. From 99p per reference with no subscription.