Six steps.
Completely automated.
You add the candidate. RefAssure handles everything else — candidate consent, referee requests, automatic chasing, and a professional PDF report on completion.
Add your candidate
Getting started takes under 2 minutes. Enter the candidate's name, email and mobile number. RefAssure will contact them directly to collect consent and referee details — you don't need to chase the candidate either.
Candidate consents and provides referee details
RefAssure automatically contacts the candidate by email and SMS, asking them to consent to the reference checking process and provide their referee contact details. This ensures full GDPR compliance — the candidate is informed and consenting before any referee is approached.
Referee receives a professional branded request
Once the candidate has consented, RefAssure instantly sends a professionally branded email to the referee with a secure, unique link to the online reference form. No login required — the referee simply clicks the link, completes the form, and submits.
Automatic chasing — email and SMS
If the referee doesn't respond, RefAssure automatically chases them on your behalf. No manual follow-ups, no phone calls, no forgotten emails. The full chase sequence runs without you lifting a finger.
Reference submitted and verified
When the referee completes and submits the form, their responses are securely stored and verified. You receive an instant notification that the reference is in. All responses are structured, timestamped and ready to review directly from your dashboard.
Professional PDF report delivered instantly
RefAssure automatically generates a professional PDF report containing the full reference responses, referee details, candidate consent record, submission timestamps and a complete audit trail. Ready to download, file or share.
What happens after you send a request
RefAssure manages the entire chase sequence automatically. Here's exactly what happens from send to completion.
Reference request sent
The referee receives a branded email with a secure link to your reference form.
Day 1Chase 1 — email
If no response, RefAssure sends the first automated chase email.
Day 4Chase 2 — email
A second follow-up email is sent with a friendly reminder.
Day 6Chase 1 — SMS
An SMS reminder is sent to the referee's mobile number.
Day 8Chase 3 — email
Third email chaser sent.
Day 9Chase 2 — SMS
Second and final SMS reminder sent.
Day 11Final chase — email
Final email chase sent before the sequence ends.
Day 12Reference complete
Referee submits the form. PDF report generated. You're notified instantly.
On completionBuilt for UK recruiters and HR teams
Everything you need to run a proper reference checking process — nothing you don't.
Custom templates
Build reference templates with ratings, yes/no, short text, long text, and date fields. Save templates for different roles, clients or sectors.
UK GDPR compliance
UK data hosting, secure unique tokens for referee access, full timestamped audit trail. Built for UK GDPR from the ground up.
Unlimited team members
Add your whole recruitment team at no extra cost. Credits are shared across the account — no per-seat fees ever.
Multi-referee support
Request references from multiple referees per candidate simultaneously. Track all responses from one dashboard.
Dashboard overview
See all candidates, pending references, completion rates and credit balance at a glance. Know exactly where every reference stands.
KCSIE & CQC compliance
Custom templates for KCSIE-compliant school references and CQC-compliant care references. Full audit trail for regulated sectors.
Common questions about the process
Setup takes under 2 minutes. Most referees respond within 3–5 days. The automated chase sequence runs for up to 12 days before you're notified if there's still no response. Compare that to the average manual process which takes 2–3 weeks and requires constant chasing.
No. Referees receive an email with a secure unique link. They click the link, complete the form, and submit — no account, no login, no download required. This removes any friction that might delay their response.
Yes — fully. You can build custom templates with multiple question types: ratings (1–5 scale), yes/no, short text answers, long text answers, and date fields. Build different templates for different job roles, clients or sectors like education, healthcare and care.
After the full automated chase sequence (5 emails + 2 SMS over 12 days) with no response, you'll be notified and can add an alternative referee. The credit is used when you send the initial request — not when it's completed. This motivates us to build the most effective chase sequence possible.
Yes. All data is hosted in the UK. Referees access forms via secure unique tokens — no personal login is stored. Every action is timestamped and logged. You receive a full audit trail with every completed reference, which satisfies requirements for regulated sectors including education, healthcare and social care.
Yes. You can add multiple referees per candidate and send all requests simultaneously. Each is tracked independently in your dashboard. You can see which referees have responded, which are still pending, and which are in the chase sequence.
See it for yourself.
The best way to understand RefAssure is to try it. Takes 2 minutes to set up your first reference.
From 99p per reference · No monthly fees · Credits never expire