Temp agency client site requirements — documented reference evidence for every worker

What industrial clients require from temp agencies on references

Major industrial and logistics clients — distribution centres, manufacturing facilities, food production sites — operate under health and safety, insurance and quality management obligations that require them to know who is on their sites and that those individuals have been properly checked before arriving. For temp agencies supplying these clients, this translates into documented evidence requirements — proof that employment references were completed, that the references addressed appropriate questions about the worker's experience and conduct, and that the references were obtained before the worker first accessed the site. An email thread and a phone reference note does not satisfy this requirement.

Supplier approval and audit — what clients look for

Temp agency supplier approval processes at large industrial clients typically include a review of the agency's pre-employment checking procedures. Auditors look for documented processes, consistent application across all workers supplied, and evidence that the checking was done correctly for specific workers reviewed. RefAssure provides all three — a standardised, automated process that applies consistently to every worker, with a PDF for every reference that can be produced at audit for any individual reviewed. Agencies using RefAssure are in a significantly stronger position at client supplier audit than those relying on manual, inconsistent processes.

For agencies supplying to clients with specific accreditation requirements — Gangmasters and Labour Abuse Authority (GLAA) licensed environments, SEDEX-audited supply chains, ISO-certificated manufacturing facilities — reference checking documentation requirements may be formally specified. RefAssure generates documentation that satisfies these requirements automatically. From 99p per reference with no subscription.