Managed service provider reference checking — consistent process across every client

Why consistency matters for MSP reference checking

An MSP managing 20 client accounts, each with different hiring volumes and sector requirements, faces the challenge of maintaining consistent reference checking standards across all of them. If individual consultants manage references differently — different questions asked, different consent processes, different documentation standards — the MSP cannot provide its client base with consistent compliance evidence or meaningful programme-level reporting. RefAssure standardises the process across the entire MSP team and client portfolio.

Client reporting and programme-level visibility

MSP clients expect programme-level reporting on pre-employment checking activity. RefAssure's dashboard provides real-time visibility of all outstanding and completed references across the team — the data MSPs need to report on reference checking activity, turnaround times and compliance rates across their client programmes. Every completed reference generates a PDF that can be shared with client HR teams as evidence of compliant reference checking.

For MSPs managing programmes in regulated sectors — NHS workforce, care sector staffing, education supply — RefAssure provides sector-specific templates that satisfy CQC, NHS Employment Check Standards and KCSIE requirements for every placement in those sectors. The same platform handles commercial sector placements with standard employment reference templates alongside regulated sector placements with compliance-specific templates. From 99p per reference.