RPO reference checking — consistent, auditable process management for every client

RPO reference checking — the consistency and auditability challenge

An RPO provider delivering end-to-end recruitment for multiple client organisations faces a specific reference checking challenge — each client may have different requirements, different sector compliance obligations and different reporting expectations. Managing this variation manually leads to inconsistent processes, inconsistent documentation and inconsistent compliance evidence. RefAssure's unlimited custom templates allow RPO providers to build client-specific or sector-specific reference templates that are applied consistently across every reference for that client, regardless of which team member processes it.

Client reporting and programme-level data

RPO clients expect visibility of reference checking activity as part of their overall recruitment programme reporting. RefAssure provides dashboard-level visibility of all outstanding and completed references across the team, with status tracking per candidate and per client. Every completed reference generates a PDF containing full audit trail data that can be included in client programme reports or shared with client HR teams directly.

RPO providers delivering services to clients in regulated sectors — NHS, public sector, education, financial services — need reference checking that satisfies the specific compliance requirements of those sectors. RefAssure provides sector-appropriate templates for regulated environments alongside standard commercial templates, allowing RPO providers to manage compliant reference checking across their entire client portfolio from one platform. From 99p per reference.